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If you have any questions, or if you simply require some free advice, please call our friendly team on 01255 221 322 or use the contact form below, we will get back to you within one working day.
7 Faraday Close
Oakwood Industrial Estate
01255 221 322
Monday 8:30 am – 4:30 pm
Tuesday 8:30 am – 4:30 pm
Wednesday 8:30 am – 4:30 pm
Thursday 8:30 am – 4:30 pm
Friday 8:30 am – 4:30 pm
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Frequently asked questions
How do I send you my name and address lists?
Ideally, we would like your data in an xls or csv Excel spreadsheet but don’t worry if your data is not perfect we can clean it for you at no extra cost to you.
How many items do I have to post to obtain a discounted rate?
In order to post your mail via mailsort a minimum of 4,000 letters ie A5/A6 items or 1,000 large letters ie A4 items are required to obtain substantial savings.
Can you mail 1st and 2nd class?
Yes, we can mail items 1st or 2nd class, 1st class is next day delivery and 2nd class 2/3 day service.
What happens if mail gets returned to me?
Direct Solutions offer a returns management service. This service enables you to cleanse your data and remove any people/companies who have moved or gone away meaning you will save money on your next mailing. We have a range of options for returns, such as securely destroying items using our confidential waste facility, sending back to you or recycling.
How long does it take for my mailing piece to land on door steps if I send items overseas?
At Direct Solutions, we post the majority of overseas mailings via a priority service through Royal Mail. European countries like Germany, France and Spain, is a speedy 3-5 working days and just 5-7 working days for the rest of the world – even to countries on the other side of the globe, like Australia, China or New Zealand.
What environmentally friendly mailing options do you offer?
Direct Solutions offer a variety of environmentally friendly posting options including bio-degradable and recyclable polywrap, Fully Recyclable, Fully biodegradable padded envelopes and we only use recycled paper and envelopes.
Do you offer pick and pack services?
Yes, we offer a comprehensive pick and pack service from sorting to labelling, distribution, audit trails and returns processing.
Will I get a proof of my product before printing?
Yes, we will always give you a PDF proof to approve [even if you provide the artwork] to ensure that nothing is lost in transit of emails.
Can I print just 50 or 100 leaflets?
Yes, we have the ability to print small quantities too.
If I supply the artwork, how would you like the artwork to be supplied?
As a vector-based file with a 300dpi. This file can be either as a PDF or an eps.
Can you colour match items?
Various items can be colour matched for an extra charge.
Can you get these? *Handed an item*
Generally, we can source what you will be looking for – try us.
What’s you turnaround time?
Various items have various lead times so please ask the question.
What’s your minimum order quantity?
Various items have different minimum order quantities, please always ask the question.
Can you print duplicate pads?
Yes, we can produce NCR (no copy required), we can print various sizes, these can be up to 6 part sets or pads.
"Brilliant service from a friendly and reliable team. Always very helpful, for many years they have consistently produced a wide range of quality products that have met our high standards and expectations. Speedy turnaround from initial enquiry to finished result as well. Highly recommended"
"Thank you for your companies speedy and professional response. From the design to completion i couldn't has asked for anything more. Definitely a happy returning customer"
Philip, Clark Albert Edward Hall
"Allistair and his team always go the extra mile to deliver what you need. Would recommend Direct Solutions for excellent print and graphic services"
"In the two years I have been at Whitehall, Direct Solutions have been our key supplier. Their fast turnaround times, product quality and communication are the attributes that make them our supplier of choice."
"Always great service and communication from Direct Solutions. They are able to pull together quotations and large orders at short notice. Janda who I deal with frequently is excellent! Would definitely recommend."
"Allistair and his team are friendly, helpful and responsive. You won't be disappointed as they truly understand what good customer service is about."
"Ordered pull up banner, fleeces, t-shirts and jackets with embroidered Logo and some banners. Very efficient service, great quality items. Pleasure to do business with. Nothing was too much trouble to ensure the products we ordered were top quality!"
"Direct Solutions have amazed us with how much money they have saved with the fulfilment and mailing of Alumini Magazine - saving thousands of pounds particularly with the postage costs, and the job was delivered in record time."
University of Essex
"Excellent service provided for over 10 years. Always prompt and helpful, taking the time to ensure they know about the business and its needs."
Hatfields Home Furnishers
"After winding down my London Design Consultancy I looked for a local company to handle my printing and promotional requirements. Competitive pricing, quality work, friendly people - nothing is too much trouble and above all, they meet or beat my tight deadlines"
Friendly and professional service. Finished products are first class - excellent delivery times"
"Great company, great quality products and 5* customer service. Janda is very efficient, friendly and helpful. Great company to work with for all our promotional product needs."
"Always quick and friendly service. Fast delivery and quality products. We use Direct Solutions for personalised promotional items as well as all our printed documents. Highly recommend."
G J Bowmer Waste Disposal Ltd
"Russell and the team at Direct Solutions do a great job. Their pricing and their personal can-do attitude is very helpful, especially for those occasional last minute jobs."
7 Faraday Close
Oakwood Industrial Estate
T: 01255 221 322
Company Registration: 4154363
© Copyright 2018 IT Solutions Services T/A Direct Solutions